Branches:

Insurance, Banking, Logistics, Chemistry, Energy Industry, IT Service Provider, Television

• first MKIT Service Solution GmbH – Business Analyst ITSM
  • Support with coordination and analysis within a large project (Covid test stations)
  • Process design for the service desk
  • Development of knowledge management
  • Mapping of internal structures and procedures in the project
  • Advice on drafting contracts
  • Training of all employees regarding ITIL (v3 – 4), project management, governance,  agile methods (organizational structure, Scrum
• Generali Germany AG – Business Analyst Service Desk
  • Creation of service concept
  • Analysis of the organization and service contracts (UC)
  • Requirements analysis for the service
  • Assessment of maturity level and comparison with market standards
  • Identification of potential for service improvement / cost reduction
  • Advice on the design of modern service desks and self-service solution
• Cologne Broadcast Center (CBC) – Mediagroup RTL – IT Service Manager
  • Optimization Incident- Problem- and Service Request Management
  • Optimization of Service Desk structure and organization
  • Introduction of a new Service Management Tool (Service Now)
  • Sub-project Manager – (IT) Knowledge Management
• Deutsche Bahn Energie – IT Service Manager
  • Introduction of change control, establishment of a CAB, tool optimization
  • Optimization Incident- Problem- and Service Request Management
  • Optimization of Asset and Configuration Management
  • Introduction of Capacity Management
• DXC (Service Provider) – Service Transition Manager
  • Build a service desk and onsite support for eleven sites in birmingham manchester area
  • Adaptation and implementation of Incident – Problem – Service Request Management
  • Support of other ITSM disciplines
  • Tool customizing
• Bayer Business Services – IT Service Manager
  • Operational support for Provider control in an international environment
  • Evaluation and improvement of incident management and change control
  • Development of a global reporting (multi-supplier control, end-to-end view)
  • Optimization of the processes Incident- Change- Service Request Management                    – Project participants to build up Problem Management
• abcfinance GmbH – IT Service Manager
  • Development and control of IT Change Control and Deployment Management including documentation
  • Conceptual work for the introduction of a new ticket application
  • Creation of Service Level Management
  • Management consulting
• Gothaer Versicherungs AG (insurance) – IT Service Manager
  • Mentoring IT Service Management
  • Control of external service providers, communication interface
  • Implementation Reporting
  • Process optimization Incident Management, Service Request Management
• Lekkerland information systems – IT Service Manager
  • Definition and implementation of new or improved processes as part of a cross-company project
  • Establishment of a European IT operational structure in the area of Service Management for support, operation and hosting
  • Creation of tools to control internal and external service providers, included the optimization of the Business Service Catalog
  • Service level management
• Deutsche Telekom AG – IT Service Manager (3 Projects)
  • System Manager for a telephony platform
  • Assistant to the head of department ITSM
  • Project manager for the introduction and optimization of IT Service Management processes