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References

Branches:

Insurance, Banking, Logistics, Chemistry, Energy Industry, IT Service Provider, Television

  • first MKIT Service Solution GmbH – Business Analyst ITSM
    • Support with coordination and analysis within a large project (Covid test stations)
    • Process design for the service desk
    • Development of knowledge management
    • Mapping of internal structures and procedures in the project
    • Advice on drafting contracts
    • Training of all employees regarding ITIL (v3 – 4), project management, governance,  agile methods (organizational structure, Scrum
  • Generali Germany AG – Business Analyst Service Desk
    • Creation of service concept
    • Analysis of the organization and service contracts (UC)
    • Requirements analysis for the service
    • Assessment of maturity level and comparison with market standards
    • Identification of potential for service improvement / cost reduction
    • Advice on the design of modern service desks and self-service solution
  • Cologne Broadcast Center (CBC) – Mediagroup RTL – IT Service Manager
    • Optimization Incident- Problem- and Service Request Management
    • Optimization of Service Desk structure and organization
    • Introduction of a new Service Management Tool (Service Now)
    • Sub-project Manager – (IT) Knowledge Management
  • Deutsche Bahn Energie – IT Service Manager
    • Introduction of change control, establishment of a CAB, tool optimization
    • Optimization Incident- Problem- and Service Request Management
    • Optimization of Asset and Configuration Management
    • Introduction of Capacity Management
  • DXC (Service Provider) – Service Transition Manager
    • Build a service desk and onsite support for eleven sites in birmingham manchester area
    • Adaptation and implementation of Incident – Problem – Service Request Management
    • Support of other ITSM disciplines
    • Tool customizing
  • Bayer Business Services – IT Service Manager
    • Operational support for Provider control in an international environment
    • Evaluation and improvement of incident management and change control
    • Development of a global reporting (multi-supplier control, end-to-end view)
    • Optimization of the processes Incident- Change- Service Request Management                    – Project participants to build up Problem Management
  • abcfinance GmbH – IT Service Manager
    • Development and control of IT Change Control and Deployment Management including documentation
    • Conceptual work for the introduction of a new ticket application
    • Creation of Service Level Management
    • Management consulting
  • Gothaer Versicherungs AG (insurance) – IT Service Manager
    • Mentoring IT Service Management
    • Control of external service providers, communication interface
    • Implementation Reporting
    • Process optimization Incident Management, Service Request Management
  • Lekkerland information systems – IT Service Manager
    • Definition and implementation of new or improved processes as part of a cross-company project
    • Establishment of a European IT operational structure in the area of Service Management for support, operation and hosting
    • Creation of tools to control internal and external service providers, included the optimization of the Business Service Catalog
    • Service level management
  • Deutsche Telekom AG – IT Service Manager (3 Projects)
    • System Manager for a telephony platform
    • Assistant to the head of department ITSM
    • Project manager for the introduction and optimization of IT Service Management processes

Consario Service Solutions

Dirk-Michael Jurtzik
Ennenstr. 3
50825 Köln

Mobil: 0163 176 77 83
contact@consario.de

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